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It Process Specialist, Budapest

Utolsó frissítés 2024-06-22
Lejár 2024-06-21
ID #2051249812
It Process Specialist, Budapest
Hungary, Budapest, Budapest,
Módosított March 1, 2024


Overview : Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as IT Process Specialist Responsibilities: YOU will be involved in the following tasks: The responsibility is for coordinating the IT Service Management activities across various IT support teams.

As a part of this role, you will carry out, improve and design IT Service Management processes.

This is a cross-functional role, so you will be working with multiple IT support teams at the same time.

The role requires regularly chairing meetings, communication, analysis and presentation.

Areas of responsibilities: End-to-End coordination of the Major Incidents in Follow-the-sun model Incident trend and aging analysis Problem ticket coordination Change Management operational coordination including chairing CAB meetings Communication on operational progress to all stakeholders Support the maintenance of process documentations Support the creation and maintenance of IT knowledge base Driving Continual Service Improvement plans Coordinate process implementation efficiently Escalation to relevant contacts if necessary Process simplification and design proposal preparation Any further IT Service Management involvement if new processes are on-boarded Weekend on-call shift in rotation basis Qualifications: What YOU will bring to the team: Excellent English communication and presentation skills (written and oral)Successful delivery against commitments and deadlines Strong personality to chair meetings with various stakeholders Assertive negotiation skills High adherence to processes Result-oriented focus Understanding of the ITIL concept Analytical mindset Service Desk experience In exchange we offer YOU the following benefits: Cafeteria and Private Health Care Insurance Flexible working arrangements and home office possibilities Structured onboarding support Diverse career paths (people management, subject matter expert)Development opportunities (free language courses, online learning courses)Company events, CSR activities and possibility to join social groups About Celanese We create chemistry but we are much more than a chemistry company We’re engineers, scientists, technical experts and logistics specialist.

We have more than 100 years of experience, a global network and a great passion for chemistry that comes from the heart.

This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products.

Headquartered in Dallas (Texas) our global network includes around 8,500 employees, more than 80 locations in 20 countries with 3 global service centers Budapest, Nanjing, Irving.

About CBSCBS (Celanese Business Solutions) Budapest is more than a shared service center.

In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation.

You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome.

You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities.

You’ll feel like you belong in our diverse community.

You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day.

You’ll be able to balance your priorities and focus on what matters to you the most.

Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese For more information, visit https//www.celanese.com/ Apply: Sorry the Share function is not working properly at this moment.

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Munka részletei

Munka típus: Teljes idő
Szerződéstípus: Állandó
Fizetés típusa: Havi
Foglalkozása: It process specialist

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